MULTI-LOCATION BUSINESSES

One Brand. Every Location. One Dashboard.

Running reputation management across five, fifty or five hundred locations is a completely different game. Per-location review volumes, per-city AI recommendations, per-manager response delays, per-market competitors - it all compounds into noise head office can't see through. NetFeedback gives you one dashboard to monitor every location's reviews and AI visibility, intelligent per-location routing via FeedbackIQ™, and AI-drafted responses that stay on-brand whether they're coming out of your flagship site or the branch that opened last month.
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One Bad Location Dragging Down the Whole Brand?

In multi-site operations, the weakest location sets the ceiling for the brand. One site with a 3.4-star average and slow response times pulls down prospect perception of every other location nearby - they all share the same Google results.

NetFeedback surfaces underperforming locations the moment they start slipping, automates response coverage so nothing goes unanswered anywhere, and lets head office intervene before one site's problem becomes every site's problem.
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Laptop displaying multiple five-star customer reviews with user avatars on an orange background.
Laptop displaying multiple five-star customer reviews with user avatars on an orange background.

Head Office Flying Blind on What's Happening at Each Site?

Every location is its own reputation micro-environment - different customers, different local competitors, different AI recommendations for the same query in different cities.

Without site-level visibility, head office can't see which locations are winning, which are drowning, or where the actual operational gaps are. NetFeedback gives every location its own data view and rolls everything up into a brand-level dashboard. You see the network and the individual sites in the same system.
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Frequently Asked Questions

How does NetFeedback price for multi-location businesses?

The $97/month entry price covers a single location. Multi-location operators get volume-based pricing - per-location cost decreases as you add locations, with custom enterprise plans built for networks over a certain size. Plans include role-based access, consolidated billing, dedicated account management and onboarding support across every site. Contact our team for a tailored quote based on your number of locations and markets.

Can each location manager respond to their own reviews?

Yes. NetFeedback supports role-based access - head office has visibility and control across the whole network, while individual managers see and respond to their own site's reviews only. Set response approval rules, escalation thresholds ("1- and 2-star reviews must be approved by regional manager"), and custom permissions per role. The right people see the right reviews, and nothing falls through the cracks.

How does NetFeedback keep brand voice consistent across locations?

Your brand voice, response templates, banned phrases and required mentions are configured centrally and applied everywhere. AI-drafted responses use those guidelines at every location, so a reply in one city reads consistently with a reply in another. Local managers can add site-specific detail within the guardrails — you get consistency without making every response identical.

Does FeedbackIQ™ route differently for each location?

Yes - that's the core of why it works for multi-site operations. What AI tools cite for your industry varies by city, region and sometimes neighbourhood. FeedbackIQ™ runs its weekly platform-citation scans at the location level, so each site's review distribution reflects what's driving AI recommendations in that specific market. A location in Chicago and one in Austin will have different optimal routing, and both get it automatically, updated weekly.

Can I see performance data for each location separately?

Yes. Every location has its own dashboard view - review volume, rating, platform distribution, response performance, AI visibility metrics. Roll everything up at the brand level for a network overview, or drill into any single site for location-specific detail. Cross-site leaderboards rank locations by any metric (rating, velocity, response time, AI mention rate) so you can see winners, laggards, and the delta between them at a glance.

Get Up & Running - Fast

Our team handles onboarding across your whole network. We connect every location's review platforms, configure FeedbackIQ™ per market, set up role-based access for your regional and location managers, and get every site collecting reviews consistently within days. Scale-friendly setup, no matter how many locations you're bringing in.
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