AUTOMATED REVIEW REQUESTS

Automated Review Requests That Actually Get Answered.

Most review tools fire off a single generic email and hope for the best. NetFeedback reaches every customer on the channel they actually use - Email, SMS or WhatsApp - with personalised, well-timed, auto-followed-up messages and your branded short link. Optional video testimonial invitations can be layered into the same sequence if you want richer social proof. One workflow, real responses, zero manual effort.
Get Started From Just £79/Month

Review Requests Going Straight to the Trash?

Most review request emails land in a customer's "Promotions" tab and never get seen. NetFeedback sends on the channel each customer actually pays attention to - SMS for mobile-first audiences, WhatsApp for international and younger customers, Email for everyone else. Smart timing, automated follow-ups, and the same clean branded short link in every message. Open rates go up, responses follow.
Get Started From Just £79/Month
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Laptop displaying multiple five-star customer reviews with user avatars on an orange background.

Still Chasing Customers Manually for Reviews?

Most small businesses rely on whoever happens to remember to ask - or a single awkward email sent at the wrong moment. Reviews that should have happened just… don't. NetFeedback triggers a review request automatically after every customer interaction, follows up at the right intervals if the customer doesn't respond first time, and keeps nudging gently until you either get a review or the customer opts out. Your team stops remembering. The reviews start landing.
Get Started From Just £79/Month
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Reach Customers Where They Already Are

Following up with customers who haven’t responded to initial review requests is often overlooked, leading to missed opportunities for feedback. NetFeedback’s automated follow-up system ensures that your review requests don’t get lost, gently reminding customers to leave feedback at just the right intervals.
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Persistent Follow-Ups - Without the Pushy Bit

Many customers may not check or prioritize their email, resulting in fewer reviews. NetFeedback addresses this by enabling requests via SMS or WhatsApp, reaching customers where they’re most likely to engage, increasing the chances they’ll leave a review.
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Personalization That Actually Feels Personal

Insert the customer's first name, the service they received, the date of their visit, the team member who served them. Messages that feel hand-written get dramatically better response rates than generic "please leave us a review" blasts - and NetFeedback handles the merge fields automatically so every message lands like it was written one-to-one.
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Video Testimonials, Layered In When You Want Them

Need richer social proof for your website? The same automated sequence can optionally invite your happiest customers to record a short video testimonial straight from their phone - no app, no account, no editing required. Use it when you want, leave it off when you don't. One more tool in the same workflow, not a separate platform to learn and manage.

Frequently Asked Questions

How does automated review requesting actually work?

After each customer interaction, NetFeedback sends a personalised review request via Email, SMS or WhatsApp - whichever channel you've chosen for that customer. The message contains your branded short link, which routes through FeedbackIQ™ to the best review platform for your industry and location right now. If they don't respond, automated follow-ups go out at your chosen intervals until they either leave a review or opt out. Set it once, let it run.

Which channel works best - Email, SMS or WhatsApp?

All three, ideally. Email works for longer-form context and older audiences. SMS gets far higher open rates but needs to be short and sharp. WhatsApp is dominant in the UK, Europe, Latin America and most of Asia, and feels more personal than either. You can set channel preferences per customer, per campaign, or let NetFeedback route automatically based on what you've got on file for each contact.

Can I personalize the messages and timing?

Every message is fully customisable - your brand voice, your tone, your wording. Insert the customer's first name, the service they received, the date, the team member who served them, and any other field you want to merge in. Timing is equally flexible: send immediately, after 24 hours, after a week - whatever fits how your business actually operates.

Can NetFeedback also capture video testimonials?

Yes - optionally. The same automated sequence can trigger a video testimonial invitation to customers you pick (usually happy reviewers only). They record a 30-60 second clip from their phone's browser - no app, no account - and submit. You get a downloadable video ready for your website or social proof. Completely optional; turn it off if you don't need it.

What about customers who don't speak English?

NetFeedback supports review requests and follow-ups in 20+ languages. Match each customer's preferred language automatically, or run segmented campaigns by language. Messages read like they were written natively because they were - not machine-translated at send-time.

Get Up & Running - Fast

We handle the setup. Sign up, and our team configures your account - connecting your review platforms, creating your short link, and activating FeedbackIQ™. It'll start scanning for existing reviews across the internet straight away, and you'll be collecting new reviews across the platforms that matter within days.
Get Started From Just £79/Month