FeedbackIQ™ is the AI engine behind NetFeedback. It monitors which review platforms AI tools like ChatGPT, Gemini, and Perplexity are actually citing when consumers search for businesses like yours. Then it automatically adjusts where your review requests are sent - so your reviews land on the platforms that matter most for both your Google rankings and your AI visibility. You get one short link (fbck.link/your-business) that you share with every customer. FeedbackIQ™ handles the rest.
Google reviews are still essential - and NetFeedback always keeps your Google review flow strong. But nearly half of consumers now use AI tools like ChatGPT and Gemini to find local businesses, and those AI tools can't see your Google reviews. They pull from Yelp, Trustpilot, Angi, BBB, Facebook, and dozens of other platforms. If all your reviews are on Google, you're invisible to a growing number of potential customers. FeedbackIQ™ makes sure you're visible everywhere.
NetFeedback works with 50+ review platforms including Google, Yelp, Trustpilot, Facebook, Angi, BBB, HomeAdvisor, Thumbtack, Healthgrades, Zocdoc, G2, Capterra, TripAdvisor, and many more. When you sign up, we recommend the platforms that matter most for your specific industry and location.
FeedbackIQ™ runs weekly scans across ChatGPT, Gemini, Perplexity, and Google to see which review platforms are being cited for your industry and area. It then calculates an optimal weighting - for example, 35% to Google, 25% to Yelp, 20% to Trustpilot, 20% to Angi. When your customers tap your short link, FeedbackIQ™ routes them to the right platform automatically. The weighting updates weekly as AI behavior changes.
Every NetFeedback customer gets a branded short link like fbck.link/your-business. You share this one link with every customer - via text, email, WhatsApp, QR code, business cards, or vehicle wraps. When they tap it, they're instantly taken to a review platform. FeedbackIQ™ decides which platform each customer is sent to, so your reviews naturally spread across everywhere that matters. Simple for your customers, strategic for your business.
AI tools like ChatGPT, Gemini, and Perplexity are used by a growing number of consumers to find and compare local businesses. Instead of scrolling through Google results, people now ask questions like "Who's the best plumber near me?" and get a direct recommendation. These AI tools base their recommendations on reviews they find across the open web - not just Google. If your business has strong, recent reviews across multiple platforms, you're far more likely to be the one they recommend.
Yes. NetFeedback includes AI-powered review responses that learn your brand's tone of voice. Every review - positive or negative - gets a thoughtful, authentic reply that sounds like it came from you, not a bot. This saves you time and signals to Google and AI tools that your business is actively engaged.
Yes. Your monthly FeedbackIQ™ report includes an LLM Visibility Snapshot showing exactly which platforms ChatGPT, Gemini, and Perplexity are referencing for your industry and location. You'll also see platform gap alerts - platforms you're not registered on yet but should be, based on what AI is actually citing.
Birdeye and Podium are solid platforms, but they send all your reviews to Google. NetFeedback with FeedbackIQ™ is the only platform that monitors what AI tools are actually citing and routes your reviews to the platforms that drive both Google rankings and AI recommendations. We're also significantly more affordable - starting at $97/month compared to $299+ for Birdeye and custom pricing at Podium.
Each plan includes $10 of messaging usage per month at no extra charge. SMS review requests cost £0.08 per message and email review requests cost £0.03 per email. For most businesses, the included £8 covers all your monthly review requests - that's up to 100 SMS messages or 250 emails. If your usage exceeds the included £8 in any month, the additional amount is automatically charged to the credit or debit card on your account. There are no surprise bills - you can monitor your usage at any time from the dashboard.
Yes. You can upgrade or downgrade at any time. Changes take effect on your next billing cycle. If your business is growing and you need to send more review requests, upgrading is seamless.
No. There are no setup fees, no hidden costs, and no long-term contracts. Your monthly subscription includes everything - onboarding, setup, and all the features in your chosen plan.
We accept all major credit and debit cards.
All plans are month-to-month. There's no long-term commitment. To cancel, just let us know at least seven days before your next payment date.
Usually within a few days. Once you sign up, our team will configure your account - connecting your review platforms, creating your short link, and activating FeedbackIQ™. You'll be collecting reviews across the platforms that matter within days.
None at all. We handle the entire setup. You just need to share your short link with customers - via text, email, QR code, or however you normally communicate. NetFeedback and FeedbackIQ™ handle the rest.
Yes. NetFeedback supports single-location businesses, multi-location brands, and franchises. Each location gets its own short link and its own FeedbackIQ™ routing strategy, with everything unified in one dashboard. Contact us for multi-location pricing.
NetFeedback works for any business that relies on customer reviews. We have industry-specific platform recommendations for home services (plumbing, HVAC, electrical, cleaning), healthcare (medical, dental, wellness), hospitality (restaurants, hotels, bars), professional services (accounting, legal, consulting), fitness and gyms, retail, and SaaS/software companies. FeedbackIQ™ automatically identifies the platforms that matter most for your industry and location.