All plans include the full NetFeedback platform - automated review requests via email, SMS and WhatsApp, AI-powered review responses, automated social media posting, a website review widget, review re-activation campaigns, spam detection, and full reporting. The only differences between plans are the number of automated review requests per month and the number of user seats. There are no feature restrictions on any plan.
Setup and onboarding is included with your first payment at no extra cost. Once you sign up, we'll schedule a short call to get everything configured - connecting your Google Business Profile, setting up your review request templates, and making sure your automations are running. Most businesses are fully set up and sending their first review requests within 24 hours.
Yes. You can upgrade or downgrade your plan at any time from your dashboard. If you upgrade, the change takes effect immediately. If you downgrade, it takes effect at the start of your next billing cycle.
If your business sends more than 500 automated requests per month, get in touch with us and we'll put together a custom plan that fits your volume. We work with businesses sending thousands of requests per month and can tailor pricing and support accordingly.
Yes. If you're managing reviews across multiple locations, we offer volume discounts based on the number of locations. Contact us with your requirements and we'll provide a custom quote. We also support centralised reporting across all locations from a single dashboard.
No setup fees and no hidden costs. Your monthly subscription covers the full platform including onboarding. The only additional charges are for SMS/WhatsApp message delivery (charged at cost, starting at $0.0158 per SMS segment in the US) and optional AI features like AI-generated replies ($0.02 per message). Most businesses find their included usage more than covers their needs.
We accept all major credit and debit cards via Stripe. Your payment details are securely stored and your subscription renews automatically each month.
No. All plans run on a monthly rolling basis — cancel anytime with at least seven days' notice before your next payment date. No cancellation fees, no questions asked.
Most businesses see new reviews coming in within the first week. The automated requests go out as soon as you add your customers (manually, via CSV upload, or through an integration), and the AI responds to incoming reviews in real time. The sooner you start sending requests, the sooner reviews start landing on your Google profile.
We don't offer a free trial, but all plans are month-to-month with no contract - so there's zero long-term risk. Sign up, let us handle your setup, and if it's not delivering results within your first month, simply cancel before your next payment. Most customers see a noticeable increase in reviews within the first two weeks.